Privacy Policy | UPGRADE SGS

Upgrade Security Guard Solutions ("we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, contact us, or engage our services.

1. Information We Collect
We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and mailing address

Business Information: Company name, service requirements, and other relevant operational details

Website Usage Data: IP address, browser type, device identifiers, and usage patterns through cookies and analytics tools

Communication Records: Emails, calls, or other correspondence with our team

2. How We Use Your Information
We use your information for the following purposes:

To respond to inquiries and provide security consulting or brokerage services

To connect clients with licensed and vetted security guard providers

To improve our website and services through analytics

To send important updates, service confirmations, or promotional material (only with your consent)

To comply with legal and regulatory obligations

3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:

Trusted service providers and security vendors in order to fulfill your service requests

Law enforcement or legal authorities when required by law

Third-party tools (like email marketing or analytics services) under strict confidentiality agreements

4. Your Consent
By using our website or services, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure, including secure data storage and access controls.

6. Your Rights
You have the right to:

Access and review the personal information we hold about you

Correct inaccurate or incomplete information

Withdraw consent to processing (where applicable)

Request deletion of your information, subject to legal exceptions

To exercise any of these rights, please contact us at ryan@upgradeyourguards.ca.

7. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your experience and analyze website traffic. You can disable cookies through your browser settings, but this may affect website functionality.

8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.

10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. Please review this policy regularly.

11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:

Upgrade Security Guard Solutions
Email: ryan@upgradeyourguards.ca
Website: https://www.upgradeyourguards.ca