Privacy Policy

Our Commitment to Privacy

At Upgrade, we take privacy seriously. We are committed to protecting your personal information and handling it with transparency, professionalism, and security.

We comply with Canadian privacy laws, including PIPEDA and CASL.

What Information We Collect

We collect only what’s necessary to deliver our services:

Personal Information

Name, email, phone number
Company and role
Payment details

Training Data

Course progress and completions
Quiz results and certifications

Business Information

Security needs and service requests
Communications and consultations

Technical Data

IP address and device info
Website usage and analytics

How We Use Your Information

We use your information to:

Deliver training and issue certifications
Process payments and subscriptions
Provide consulting and security solutions
Connect clients with licensed guard providers
Improve our services and platform
Communicate relevant updates and opportunities

When We Share Information

We do not sell your data.

We may share information with:

Trusted service providers (Thinkific, payment platforms, email tools)
Licensed security partners (only when required)
Authorities if required by law or safety concerns

Data Security

We protect your data using:

Secure, encrypted systems
Controlled access and authentication
Trusted third-party platforms

Only authorized personnel can access your information.

Data Breach Response

If a data breach occurs, we will:

Act immediately to contain it
Notify affected individuals if there is risk
Report to regulators when required
Take steps to prevent future incidents

Data Storage

Your data may be stored on secure servers, including outside Canada (e.g., cloud platforms).

We ensure appropriate safeguards are always in place.

Cookies & Analytics

We use cookies to:

Improve website performance
Understand user behavior
Enhance your experience

You can control cookies through your browser settings.

AI & Technology Use

We use AI tools (e.g., for training content or automation) to improve efficiency.

These tools:

Do not make decisions without oversight
Are used responsibly and securely

Data Retention

We keep your information only as long as necessary for:

Training records and certifications
Legal and business requirements

Your Rights

You can:

Request access to your data
Ask for corrections
Withdraw consent (where applicable)

Third-Party Platforms

Some services are delivered through third-party platforms (e.g., Thinkific), which have their own privacy policies.

Children’s Privacy

Our services are intended for individuals 18+ only.

Policy Updates

We may update this policy. Changes will be posted here with a new effective date.

Contact Us

Upgrade Security Guard Solutions / Upgrade Guard Academy
📧 ryan@upgradeyourguards.ca
🌐 upgradeyourguards.ca